Payment Issues and Methods

Question: I cannot make a payment because I do not have a card. What are my options?

Answer:
Alternative payment methods may be available depending on your account and location. Please contact the Finance Department at [e-mail] for guidance on available payment options.

Question: I am trying to pay for my cargo but no payment options are available. What should I do?

Answer:
Please verify that your cargo is ready for payment by checking its tracking status via our Cargo Tracking Portal. If the cargo is not marked as “Ready,” contact the terminal to confirm. If issues persist, contact the Reports Department at [e-mail] or Finance Department at [e-mail] for assistance.

Question: Can I make payments in person or only online?

Answer:
Yes, as an alternative to online payment, you can pay in person at the Cube Blue building located at Prescod Boulevard, Bridgetown, St. Michael. Payments can be made directly with one of the cashiers on site. For additional assistance, please contact us at [phone].